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Terms, Conditions, and Refund Policy

Clients receive a detailed itinerary describing the different places they will go and things they will see, so they know what to expect. The safari services agreed with the client will be provided, except in the event of unforeseen circumstances, such as road closures, bad weather, problems, or security considerations. In such cases the itinerary may be changed, at the discretion of the company, clients informed and alternative arrangements made as circumstances permit. In Africa Stay will make every reasonable effort to ensure the same quality and character of the itinerary.

Clients must accept that conditions in Tanzania are not the same as those in developed countries. In Tanzania, we are exposed to unannounced and sudden changes in government-regulated fees and taxes, such as national park fees and taxes. In Africa Stay has the right to pass these local taxes/fees on to their customers.


Payment terms

After clients confirmed their booking they receive an invoice with all details. In order to confirm our clients’ reservations, we require a 50% deposit payment of the itinerary cost. The balance of payment is due 65 days prior to the commencement date of your itinerary. Bookings made within 65 days prior to departure are subject to full prepayment at the time of confirming the reservation.


Methods of Payment

Payments can be made by Direct Pay Online (DPO) via our website.


Cancellation policy

In the event that you cancel your booking, in full or partially, for any reason whatsoever In Africa Stay will levy cancellation charges as defined in the section below.

65+ days before departure: deposit non-refundable

50-65 days before departure: 50% of the itinerary cost

0-50 days before departure: 100% of the itinerary cost

After your booking has been confirmed, should you wish to make any changes to your itinerary or wish for an earlier departure date, we will make every effort to accommodate your requests based on availability. However, the extra costs involved to make changes are $150.


Website pricing

All prices published on in-africastay.com are per person, based on two persons (unless otherwise stated) and quoted in US dollars (US$). Cost of obtaining passports or visas, border taxes (if applicable), tips for guide, driver and hotel staff, insurances, additional excursions, or personal expenses are not included in the itinerary cost. Discount rates for children or peak rates during the high/festive season are not included. All prices on the website should be used as a guideline only. In Africa Stay cannot be held responsible for any changes or pricing errors. In Africa Stay will specify all costs in their invoices. The quotations are valid for 2 weeks.


Insurances

It is a condition of booking, that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants/traveling companions for the duration of their trip to Tanzania. This insurance should include medical expenses and repatriation expenses. Optional insurances are cancellation or curtailment of the safari, emergency evacuation expenses (flying doctors), damage/theft/loss of personal baggage, money, and goods.


Passports and visas

It is upon the guest to ensure that passports and visas are valid for the countries visited. Most nationalities can get a tourist visa on arrival in Tanzania at the border/airport ($50 per person, US Citizens $100 per person). This tourist visa is valid for a period of three months. You can also get your visa in advance at the embassy in your home country. Check the visa rules before you go. Passports should have at least six months of validity after the final day of travel. In Africa Stay cannot be held liable for any visas, etc. not held by the guests, nor the cost of visas.